I like to make working with me as straightforward as possible, so here are my general terms and conditions.

1. A completed Work Authorisation Form is required before any work is undertaken.
2. Time spent completing tasks is accurately tracked and you only pay for time taken on services provided. The cumulative time spent will be rounded up to the nearest fifteen minute block.
3. Any costs incurred by Emma Windsor e.g. telephone calls, postage, travel will be invoiced as additional costs.
4. Final proof-reading is the responsibility of the client. However, errors that are returned within 48 hours will be corrected free of charge. If any errors were to occur Emma Windsor is accountable for the cost of the work only and our liability ends here.
5. An invoice will be issued on completion of work. Payment must be made within 14 days.
6. Payments can be made via cheque or BACS. Any bank charges incurred because of returned cheques shall be the responsibility of the client.

Any information that is handled will be dealt with in the strictest confidence.